Medi-Assist
Pacific Blue Cross, through Medi-Assist, provides assistance to members and their dependents who experience emergencies while traveling outside of their province of residence.
When and How to Contact Medi-Assist
- Call Medi-Assist within 24 hours of an emergency. They are accessible to you 24
hours a day, seven days a week. Assistance is provided in both French and English.
Have a pen and paper ready.
- How to connect to Medi-Assist:
In Canada and the US: call 1 888 699-9333 (toll-free)
Outside of Canada/US: contact an international operator and request a collect call to
604 419-4487.
For more information about how to place collect calls when outside of Canada and the US, visit: www.infocanadadirect.com.
- You will need to provide Medi-Assist with your PBC group and ID number or, if you purchased a travel plan, your travel plan certificate number. As such, please remember to take your PBC ID card or your travel certificate with you when leaving your province of residence.
The Medi-Assist service does not pay your medical expenses, but it does provide the following:
- Puts you in touch with qualified licensed physicians and medical services
- Connects you with qualified legal services
- Assists with lost baggage or stolen documents/money
- Arranges consular assistance and travel advice
- Assists with arrangement of repatriation of remains in the event of a death
- Notifies your insurer (Pacific Blue Cross) to facilitate claims payment
- Helps to contact your family or business partners
- Assist with transfer of patient from one facility to another, or to return patient to province of residence
For information about what is covered under your plan, visit CARESnet. You can also call us at 604 419-2600.
- Download the Medi-Assist brochure for more information (pdf)
- Fiche D'information: Medi-Assist (pdf)
To view and print PDF documents, you must have free Adobe Acrobat Reader installed.
Medi-Assist service is provided through CanAssistance